Shipping policy
Order Processing Times
- Due to high order volumes and demand, particularly during sale and peak periods, orders are processed within 7–14 business days. Processing time refers to the period required to source, prepare, and dispatch your order before shipment.
- Orders are fulfilled daily, and customers will receive tracking information as soon as their order has been dispatched.
- Certain stock is held at our warehouse based in U.S.A, please allow up to 14 days for arrival.
Shipping & Delivery
- Once dispatched, delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout and begin after dispatch, not from the date the order is placed.
- Please note that delivery times are estimates and may be affected by factors outside our control, including courier delays or peak seasonal demand.
Order Delays
- During high-volume periods (including sales events and holidays), processing times may be extended. If an order is delayed, customers will be notified directly via email with updates on their order status.
- We pride ourselves on transparent communication and encourage customers to contact us if they have any questions regarding their order.
Tracking Information
- All dispatched orders are provided with tracking details, which are sent via email and added to the order within the Shopify account once available.
Customer Support
- If you have any questions regarding your order, shipping times, or delivery status, please contact our support team before opening a dispute. We are always happy to assist and resolve any issues directly.