Refund policy
RETURNS & REFUNDS POLICY
We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer refunds and exchanges within 14 days of delivery.
Returns Policy:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be included
- Refunds will be issued to your original payment method
- Exchanges are available for different sizes if available
- ALL ITEMS from WILN are Non-refundable due to the nature of the items for hygiene purposes
How to Request a Return: Email us at adam@thataveragejoe.co.uk with your order number and the item(s) you'd like to return. We'll review your request and let you know the outcome as soon as possible. If we accept the return we will provide our return address and any additional instructions.
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong item. We recommend using a tracked service as we cannot be held responsible for items lost in transit. We are not responsible for lost items, if your return parcel is lost we recommend contacting the courier as soon as possible.
Refund Processing: Once we receive and inspect your return, refunds will be processed within 3-5 business days. Please allow an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.
Final Sale Items: Sale items, swimwear, underwear, and personalized products are final sale and cannot be returned or exchanged.
Faulty or Incorrect Items: If you receive a faulty or incorrect item, contact us immediately. We'll arrange a replacement or full refund upon being approved and the item being returned back to us in the condition it arrived in. We DO NOT offer a refund and allow you to keep the item.